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Synchronicity Creates Web-Based Customer Support System for inSilicon With IP Gear
SAN JOSE, Calif.--(BUSINESS WIRE)--March 5, 2001--Synchronicity,
Inc. today announced that inSilicon Corporation (Nasdaq:INSN) is
incorporating Synchronicity's IP Gear into their web-based customer
collaboration system to deliver and support their semiconductor
intellectual property (SIP) platforms and system software.
The IP Gear HelpDesk provides inSilicon's SIP customers with the
ability to submit questions report problems and receive assistance. IP
Gear HelpDesk's functionality includes:
- Integrated Knowledge Base to enable Self Help
- Integration with IP Gear Catalog and Delivery System
- Automatic Routing of HelpDesk Tickets, through primary and
secondary levels of support personnel for example
- Access Control on Views and Editing
- Reminders on outstanding support actions
- Management reports on support activities and status
``inSilicon chose Synchronicity because of their experience working
with SIP providers and customers, and their ability to meet our
absolute requirement of excellence in product and customer support,''
said Alan Wiemann, applications manager of inSilicon. ``The HelpDesk
function is a critical element to inSilicon's pledge to providing
customers with ''best in class`` technology and service.''
``We are very pleased to be chosen by inSilicon for their
Internet-based delivery and support needs,'' said Mark Miller, vice
president of marketing and business development at Synchronicity.
``Synchronicity is committed to supplying the providers and consumers
of SIP with competitive advantages through its collaboration
solutions.''
About inSilicon
inSilicon Corporation is a leading provider of communications
platforms used by semiconductor and systems companies to design
systems-on-chip that are critical components of innovative wired and
wireless products. inSilicon's technology provides customers faster
time-to-market and reduced risk and development cost. The company's
broad portfolio of analog and mixed-signal products and enabling
communications technologies, including the JVX(TM) Java(TM)
Accelerator, Bluetooth, Ethernet, USB, PCI, and IEEE-1394, are used in
a wide variety of markets encompassing communications, consumer,
computing, and office automation. Information about inSilicon products
and technologies is available at http://www.insilicon.com.
About Synchronicity
Synchronicity supplies Internet-based enterprise &
business-to-business collaboration solutions to manage the supply
chain feeding the development of complex electronic products.
Synchronicity's enterprise applications, DesignSync® and
ProjectSync®, enhance design productivity by enabling effective data
management, parallel development techniques and proactive team
communication within the design team, across the enterprise and
between businesses. Synchronicity's IP Gear family of application
servers enables organizations to create centralized resource web sites
that enhance visibility, support complex decision processes, and
manage the relationships and communication between the members of the
development supply chain. Headquartered in Marlboro, MA, 508/485-4122,
Synchronicity has offices worldwide, please see www.synchronicity.com.
The Synchronicity logo, DesignSync and ProjectSync are registered
trademarks and IP Gear is a trademark of Synchronicity, Inc. of
Marlboro, MA. All other trademarks are the property of their owners.
Pricing and configuration subject to change.
Contact:
Synchronicity Inc.
Trent Poltronetti, 408/817-9600 Ext. 232
trent@synchronicity.com
or
VitalCom PR
Karen Tyrrell, 650/637-8212
karen@vitalcompr.com
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